Handle Difficult People


$48.50 USD

Power Hour training materials have been designed by professional trainers to help businesses run effective bite-size training workshops on specific topics. These training materials have been designed so no training experience is necessary to run the sessions

It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can affect how we feel, and what we do. However, we still need to live and work with people that aren’t easy to get along with. This Power Hour session will provide some insights into how you can make those relationships a little easier to handle.

In particular, by the end of the Power Hour you will be able to:

  • Understand what we mean by difficult behaviour
  • Suggest what might be driving the ‘difficult’ behaviour
  • Use Transactional Analysis to take control of difficult behaviours and conversations

The Outline for this session is as follows:

  • Welcome and Introduction
  • Defining Difficult
  • Identifying the Underlying Cause
  • Taking Conrol with Transactional Analysis
  • Managing Transactions
  • Practice Time
  • Make it work at work

At the end of the session, trainees will be better prepared to handle difficult people

About the creator: 

Sheridan Webb is the owner and creative force behind Power Hour Training. She has over 20 years experience of designing training for other people to use but is also an experienced facilitator, qualified coach and NLP business practitioner too! Most of Sheridan's experience has been gained working with managers and front-line staff in retail, manufacturing, utilities and financial services. She is passionate about giving people the tools and skills they need to job their jobs to the best of their ability, and takes a practical rather than theoretical approach which comes through in her training materials.


Handle Difficult People

$48.50 USD