Guide to Getting Quality Client Feedback for Your Firm
Getting useful Feedback to get more clients
Do you encourage client feedback or do you hate it?
Often when someone says ‘Can I give you some feedback' your heart starts beating faster and your tummy goes into spasm, because we know it's probably going to be a negative comment.
And yet if we can overcome our fears, often that feedback can take our business to a whole new level of customer service and customer deliver.
So why wouldn't you want to encourage feedback? In this report Kirsten Hodgson gives you the benefit of her vast experience in dealing with professional service firms.
Her first tip around the whole feedback arena, is to know why you WANT feedback. Is it just to make you feel better or is it to understand where things can be improved?
She also recommends that as business owners or managers we need to learn the key questions to ask to build a better business and a better relationship with your clients.
Kirsten also explains the different types of feedback you could seek. We tend to think feedback is only from the outside; from our customers. But what about an internal review? I wonder what our staff would tell us if we asked them and made it safe for them to answer!So hopefully you are now eager to get started - great. But before you rush out and start asking for feedback, Kirsten suggests that there are some processes that you need to consider first.
For example, your customers may not feel very comfortable giving you feedback - particularly internally. Kirsten covers this so you can safely overcome objections.
And finally, this e-report will run you through several different yet practical considerations which will be important as you start to gather useful feedback.
The e-report finishes with the Kaleidoscope Four Step Client Review Process.
This page alone is worth the time to download and read the report if you are in business providing a service to clients. Honest feedback can make all the difference between success and failure in future relationships.