Dealing With Difficult People & Tricky Situations
A self-help workbook packed with exercises and opportunities.
At some stage in our lives we all encounter difficult people. Some pass through our lives quickly and don't have too much effect, while others are people we have to work with, live next door to, or may even be members of our family. Difficult people can cause us stress, so learning strategies and skills to cope are essential.
In this self-help workbook, Janice explores:
- The belief that there is a magic wand for such situations - sadly there isn't
- Identifying who is bugging you and why
- The four personality styles and how they impact upon us
- Effective communication with difficult people
- Learning to say no
This workbook is packed with exercises and opportunities to analyse a variety of situations.
Janice Davies is the Immediate Past President of The Auckland Speakers' Association of NZ, an Attitude Specialist, Author and Creator of The International Self Esteem Day Purple Tick for Healthy Thinking - a NZ Self-Esteem Day.