Contemplations on Communication and Conflict

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A compendium of newsletter articles from the Communication and Conflict website 

Find out more about the following concepts

  1. Conflict Resolution in the Bird World (….or how to find a win/win solution with someone who seems to be a bully.)
  2. Tolerance Can Be Overrated (....or why conflict avoidance, under the guise of tolerance, can be a dangerous thing.)
  3. My body language, my tone of voice, the colours I'm wearing.... They don't mean a thing. (....or why, when we treat 'non-verbal communication' such as body language' as if it is a science, it leads to disconnection between us.)
  4. Trouble on the Tube (...or why standing up for someone and 'taking sides' can be one of the main causes of the escalation of conflict)
  5. Would you rather be right or happy? (…..or why responding to a personal conflict as if it is a competition can be a challenge but it won't bring us happiness) 
  6. Denial is not a river in Egypt!*(...or why responding to a conflict by trying to avoid it or pretending it doesn't exist doesn't work)
  7. Three Cheers For Conflict! (...or how, if we can accept conflict as inevitable, we can step back and see it as an opportunity for Learning, Connection and Insight)

Find out more by reading the ebook and visitng the site for Communication and Conflict website

About the Author

Alan Sharland is Director of CAOS Conflict Management and has been a mediator and trainer in conflict management skills for 21 years. He established the UK's first publicly available conflict coaching service in 2008 while Director of a community mediation service in West London. Alan has recently established online support for resolution of bullying allegations in the workplace via a collaboration with practitioners in the USA. He provides conflict coaching support (via Skype, FaceTime etc.) for managers and HR practitioners experiencing difficulties managing conflict between staff in the workplace. Alan has a website relating to effective communication and conflict resolution atwww.communicationandconflict.com

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