Coaching Abrasive Leaders



Abrasive leaders rub their co-workers the wrong way. Their words and actions create friction and that friction grates on subordinates, peers and even superiors. Abrasive leaders erode employee motivation and organisational productivity. In an extreme form their behaviour can constitue psychological harassment and bullying.

Few of us have escaped working for one of these managers. They bring fear, stress and emotional suffering. For example:

‘We're all afraid of him; he walks around, sees something that sets him off. It gets so tense, to the point where no-one wants to even talk. It's getting harder and harder to come to work!' OR

‘The best days at work are the days she isn't here - that's when we can breathe.'

In this e-book, Laura Cranshaw talks you through:

  • The findings on abrasive leaders
  • The threats, anxieties and defenses they create
  • How to engage the defensive client in coaching
  • Action Research in the coaching process.


She defines a 3 step approach to dealing with these peo9ple:

Step 1: Planning
Step 2: Actiom
Step 3: Fact finding

Which sounds very simple and straightforward.

She talks about how to deal with ‘Insightlessness'; a person's total inability to understand the effect their behaviours have on others She will then share how she takes these people on the journey of realising the effect of their actions.

If you have an Abrasive Boss - this book will give you hope and some strategies for dealing with such a person.

About the author:

Laura Cranshaw Ph.D received her master's degree in clinical social work from the Smith College School for social work and completed both Masters and doctoral degree programs in Human and Organisational Systems at Fielding Gradutate University.

She founded the Executive Insight Development Group Inc. In 1994 which serves over 40 Fortune 500 companies.

She founded The Boss Whispering Institute in 2009, an organisation dedicated to research and training in the field of coaching abrasive leaders. Dr Cranshaw is committed to reducing the suffering caused by workpace harassment. She speaks internationally and is a member of the International Society for the Psychoanalytic Study of Organisations; the International Coach Federation, the International Ass on Workplace Bullying & harassment and the American Psychological Association.


Coaching Abrasive Leaders

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