January might be a great time to get some honest feedback from your customers
So few business have a process for getting feedback; so they continue doing what they've always done and wonder why their bottom line is shrinking.
The very best question to as our customers is:
* What are we NOT doing for you that you wish we would
If you want to survey YOUR customers - here is a fabulous tool you can have for free courtesy of Kirsten Hodgson
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Ann Andrews CSP, Dip Bus (Pmer)