January might be a great time to get some honest feedback from your customers



So few business have a process for getting feedback; so they continue doing what they've always done and wonder why their bottom line is shrinking.

The very best question to as our customers is:

* What are we NOT doing for you that you wish we would

If you want to survey YOUR customers - here is a fabulous tool you can have for free courtesy of Kirsten Hodgson

Ann

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Ann Andrews CSP, Dip Bus (Pmer)

Posted by Ann Andrews CSP, filed under Tool-box News and posted on 23 Jan 2013

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