After 5 years as a comprehensive School Teacher, Bryan started his personnel career at Safeways, managing the Human Resource function of a £8m turnover store. Specialising in training in 1989, Bryan joined House of Fraser initially as Training Manager in a £15m turnover store. After 2 years, he was promoted to Head Office Training Manager, where for 8 years he managed the training and development for over 500 office employees, and delivering an extensive range of management and interpersonal skill courses.
Bryan’s most recent corporate commercial experience has been as Training Manager at Tiny Computers, a p.c. manufacturer/retailer, with annual sales in excess of £500m. He managed a team of 6 trainers as well as being responsible to design, deliver and evaluate management training programmes for 170 Head Office Team Leaders and Store Managers.
Products by Bryan Edwards
Articles by Bryan Edwards
Being able to ask good quality open questions is an essential skill in all jobs - from a manager helping a staff member with a performance issue through to a customer services assistant diagnosing a customer service problem. (I wish somebody would...
Exploding the myths of popular customer service phrases. All credible until you look beyond the wordsâ€¦..
We all need to know the direction in which we are headed; what is required of us to get there; how well we are doing in terms of progress and achievement along the way. Task based objectives are frequently set. Managers sometimes assume staff know...