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Unintended Consequences
By Bruce Turkel
In my neighborhood — and probably yours too — there are new signs springing up everywhere. They feature a man bending over behind a dog under these words: “Pet waste transmits disease. Bag waste and clean up after your dog.” Apparently there’s an ...
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Fulfilling Your Promises
By Ian Berry CSP
41 years ago last May I moved with my then young family to a place we'd never been to before to begin my first assignment as a Branch Manager. There was two staff members and me in the spacious office in one of the town's three major streets. A li...
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Is Work/Life Balance A Myth?
By Robyn Pearce CSP
Work/life balance is given a lot of lip service in the corporate world – but what does that really mean, and how is it played out in the business world?
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80:20 Rule Myth Shattered
By Barry Urquhart
Ask, and you will receive. The findings of a recent national research study have shattered the widely-held contention that successful businesses generate around 80% of their revenue from repeat and referral transactions.
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Is Talking the Best Way to Boost Business?
By John Shackleton CSP
Recently I met a sales person who is earning over a $million a year in commissions. I’ve never been shy so I just came out and asked them what I’m sure you would want to ask – exactly what do you do to make a $million a year?
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Growth vs fixed mindset: what could it mean for sustainability?
By Clare Feeney
“Growth” is a loaded word in sustainability circles, most often equating to growth of economic activity underpinned by overuse of natural resources and the resulting harms to ecosystem and human health.
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TO TRAIN OR NOT TO TRAIN – THAT IS THE QUESTION
By Clare Feeney
‘If all you have is a hammer, everything looks like a nail.’ Often misattributed to quotesman extraordinaire Mark Twain, the original quote is from Abraham Kaplan in 1964 (1).
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The Flip is Elusive
By Seth Godin
For a generation after people realized that smoking would kill them, many smart, informed people still smoked. Then, many of them stopped.
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Teams Winning Gloriously
By John Murphy
As you all know the focus of my business is primarily around creating successful teams.
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Three Questions Every Professional Needs to Ask
By Bruce Turkel
As service professionals we all do the same thing.
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