Relative to applied mathematics, or physics and chemistry, Management Theory is, no doubt, seen to be "easy". Often there's no right or wrong answer, no black or white, just shades of grey. Reality can be very different and that difference comes through that most variable of variables: people.
The unpredictability of personality, and its interaction with human performance and expectation, turns "easy" Management Theory into a "hard" subject in the work place.
People skills once considered "soft" are now recognised as being essential in a good manager. If management can be defined in simple terms as "getting things done through people", then common sense suggests that people skills, as well as technical skills, are essential to being a good manager.
Many former Management Theory students look back and realise that the ease of solving problems by interaction with pen and paper or keyboard and screen, becomes difficult when the interaction is face to face. Those "easy" solutions and those once derided "soft" skills seem a lot harder when the problem is a human one.
As the late Dale Carnegie wrote "When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudice and motivated by pride and vanity."
The requirement for people skills has been present through every decade of Management Theory.
Recognition just took longer!
Today strong people skills are recognised as being integral to good management. It takes experience and learning to develop them. "Easy" Management subjects are just the beginning.
Quotes to Consider
"Empathy takes time, and efficiency is for things, not people." Stephen R Covey (1932--), best-selling American Management author.
Do you always take time, or are you too efficient to be proficient at that?
"Most people do not listen with the intent to understand; they listen with the intent to reply." Stephen R Covey (1932--), best-selling American Management author.
Does your reply deny that you have been listening?
Australasia’s Passion Provocateur©
Copyright- Charles B. Kovess & David J. Wood of Passionate Performance.