The Importance of Human Resources Management in Healthcare


Until the latter part of the 1990s Human Resources had a relatively limited role within the structure of a company. They dealt with staffing the company as well as training and any function that had to do with the people who worked there, including but not limited to payroll and benefits packages. However, in recent years the role of HR within an organization has taken on a much broader role and they are involved in everything from strategic planning to legal compliance. As a result, the importance of Human Resources Management in healthcare carries extreme responsibilities.

Some Duties that Go on Behind the Scenes

Most employees within the HR department are very visible because they are the liaison between management and workers. Whenever there is an issue a charge nurse or a floor supervisor is unable to deal with, who do you go to? That’s right, HR! However, HR does much more than handle disputes, arrange for annual performance reviews and ensure that medical staff complete their required courses for recertification of their licenses.

In many cases HR deals with such things as overseeing audits of billing to ensure that everything is transparent and nothing can come back to ‘bite them’ if Medicare should request an official audit. You hear in healthcare finance news every day how one medical facility or another is allegedly guilty of overcharging insurance providers, among which is Medicare. You don’t want to mess with the Feds, so in steps HR to oversee the audit and ensure everything is above board on both parts – the auditor and the healthcare facility.

Nothing Is Beyond the Scope of HR

Quite often HR is involved with strategic planning because they have their hands in literally every aspect of the operation of a healthcare facility. They recruit staff, train that staff and stay on top of staff development throughout the entire tenure of each and every employee. They know the inner workings of every department and are often called upon by the Board of Directors to give a report as to the current state of affairs as well as to make projections for the coming period of time. These are typically annual reviews.

Usually located either within the same department or in close proximity is the patient relations department because like HR they too deal with the human condition, but from the other side of the fence. If there is an issue with a patient and the care he or she is being given, HR liaises with the Patient Rep and between them they seek a solution that is agreeable to both the patient and the hospital/healthcare facility.

When all is said and done, it’s difficult to gauge the importance of HR simply because they are an invaluable department and one which continues to take on increasingly difficult duties as time goes on. Bearing in mind that healthcare is a patient-centered industry, it’s all about the human condition. HR is a team of specialists who make it their life’s work to ensure that each and every person meets the expectations set for them and that they are happy in their job. From the chairman of the board to the lowest paid hourly employee, HR is there in the thick of things. That’s the importance of HR.


Boris Dzhingarov is a freelance branding & marketing consultant, advising companies and businesses on all aspects of internet marketing, SEO, web design, graphic design, and PPC (pay Per Click). He is the founder of , , , and

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