Taking The Strain Out Of Training

by Guest Expert

If you're running a busy hotel, restaurant or bar (or any small business come to think of it) the thought of sending staff off for training is likely to bring the owner/operator/manager out in a cold sweat.

With salaries accounting for a high proportion of overheads in the hospitality industry, getting the right number of staff in for each shift is crucial to the success of the business.

With so much more red-tape to deal with it is no surprise that management put training well and truly at the bottom of the agenda. Which is unfortunate because it is the quality of staff and their standard of training that reflects on the business.

How many establishments do you visit where every time you go there, there has been a 100% turnover of staff. YES the hospitality is seen as the place students and other young people work as they complete their studies.  But even when a job is a stop gap for a student, if they have good training and a good boss, they will usually stick around for a few years. What student wants to be constantly looking for a new job?

So rather than viewing staff as a cost, if they were seen as individual brand ambassadors and profit centres rather than cost centres then the emphasis on training might suddenly move to the top of the agenda.

Because your staff actually are all of those things.

They are the people who meet your customer face-to-face, and if they are not well trained it shows - and it will cost you business in the long run as dissatisfied and/or upset customers go elsewhere.

Larger companies and chains are in a better position than independent operators or smaller chains to allocate time for training but across the industry, the training circle is yet to be squared.
Even the larger organisations still seem to see training as a cost rather than an investment.

The main problem with traditional training is that it often takes staff off-site; takes out a full day and is expensive - typically £300-500 per delegate per day.  

With technology and newer forms of training (e-learning, webinars, podcasts) the costs of training can be reduced to almost zero. The employees can go through the training modules alone and at a time that works best for them and the employer, or small groups of new intakes they can join short, sharp webinars or even training videos, then discuss the learning with a senior employee acting as facilitator.

Training no longer has to be off-site; a whole day OR expensive.

Be creative, be courageous, check out the latest online training opportunities - don't reinvent wheels. Buy some off-the shelf training and adapt it to your own particular needs.

Training your staff has never been easier.

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Filed under HR Management. Posted by The Corporate Toolbox on