The Reality of Corporate Training Experiences
BBL, a telecommunications firm, conducts formal face-to-face training to all of its services and technical support employees. The courses they implement are 14 days long and include a large amount of tacit and explicit knowledge, ranging from company history, competitors, products, CRM, and sales and support techniques. Trainers of the firm have looked for innovative ways to keep trainees engaged throughout the course and allow for self-evaluating processes regarding their learning achievements.
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