Customer Service Is No Accident
It's true that the buck stops with the leader of an organization, but when the buck stops because the customer stops walking in the door, it can be a little too late to start asking why they're going to our competitors, not renewing contracts, or worse still not wanting to do
business with us again. But go on, be brave ASK your customers what they think - they will still respect you in the morningâ€¦
Ricky Nowak specialises in helping corporate leaders and their teams realize their personal and professional potential.
Filed under Customer Service. Posted by The Corporate Toolbox on 28 Oct 2009