Create a Raving Fan Club


Volunteer management is about people, not services, and forgetting that can spell your downfall. It's not just a matter of recruiting to get tasks done. It's not just a matter of meeting funder accountability requirements or service delivery outputs.

It's about building an environment that cares for those who choose to engage in it. It's about providing opportunities for volunteers to contribute in ways that grow both them and the organisation.

If you ask them to fit into a box you defined before you met them, you miss out on their best ideas, their talents, their networks. Don't let your imagination limit their opportunity to make a difference.

When volunteers have so much choice about which agency to work with, you have to make yours stand out from the crowd. Become the number one option by growing a team of raving volunteer fans. When you create conditions for people to thrive they bring in others, your reputation grows. Your success is a given.

Most volunteers leave organisations because they are unappreciated. Their efforts, ideas and contribution taken for granted. Sounds crazy, doesn't it? Connecting and engaging volunteers is requires more than the thank you card at Christmas, it's providing the resources for them to do the job - obvious, but not always done. It's simple, everyday things like having a place to put your bag, being able to make a cup of tea and knowing who to ask for help. And yes, receiving a simple thanks.

Disconnects are easy. They lose volunteers, damage reputation, jeopardise programmes. Can you afford that?

Jenny Magee
Building diverse, inclusive workplaces

Ph: +64-27-4863-623


Trainer, coach and consultant, Jenny Magee (BEd, DipTchg, DipSLT) works with organizations to raise awareness of diversity in all its richness and has over 25 years experience as a champion of diverse workplaces and positive, productive partnerships.

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