What Customers Really Want by Outside the Box (UK)

By Vivien Long & Dawn Turner

A workshop to teach techniques and strategies for caring for customers.

This is a license to run the workshop  "What Customers Really Want."
 
All the training toolkits you will find on this site have been designed and written by expert trainers. They are written so that even inexperienced or non-trainers are able to deliver fun and memorable workshops.
 
They are also designed to enable real changes of behavior that will not only motivate individuals and teams to achieve better results for themselves, but will also add to the bottom line results of the business.
 
Who Should Attend This Workshop?

• middle managers, supervisors and team leaders
• potential trainers and facilitators
• all mainstream staff

 Objectives of the Workshop:

• For attendees to understand what customers really want through
• Understanding what they want when they are a customer
• To learn how to provide an even better level of customer service

Information For the Trainer
 
You are provided with everything you will need to run a successful mini-workshop:

• Pre workshop checklist
• List of resources and equipment required
• Training plan ‘in-brief'
• An overview of activities
• Introductions, games and icebreakers
• The need to set a non judgemental atmosphere
• Timeframes for each activity
• Several hand-outs
• Instructions on conducting role-plays (if applicable)
• Reflection and action plans for attendees
• A post workshop feedback form
• A post workshop certificate for attendees

 PLUS
 
A very comprehensive, 84 page manual which takes you step-by-step through every aspect of the workshop; how long each activity or exercise should take; how to handle difficult attendees; how to manage role-plays, in fact everything you need to run a useful, memorable and enjoyable mini-workshop.
 
A Powerpoint presentation, which covers, among other things:

• What the attendee wants when they are the customer
• The 5 big ‘E's' - expert, efficient, economic, enthusiastic and ......
• The effect of the organization chart on customer service
• Understanding the value chain
• The behavioural spiral
• What next?

All the training notes are in font size 14  and trainer notes are printed using the left-hand page, so the right-hand page is left free for your own notes.
 
It is the experience of the designers of the workshop, that after a trainer has run the session a couple of times, the "script" will be required less and less.
 
The Advantages of buying ready-made training programmes:

• All our licenses are designed by experts; people who have spent a number of years teaching the topic
• They are all based on sound ‘learning' principles
• They save a small fortune in the time and energy it would take someone to design the programme from scratch
• Our programmes come with a 100% money back guarantee

 PLUS

All our licenses are for life - there are no annual license fees; no hidden costs and no costs for additional workbooks (certain conditions apply).

IMPORTANT: This product is supplied as a winzip file. If you do not have winzip or would like to download a free trial copy please go to Winzip at http://www.winzip.com/.

 ABOUT THE AUTHORS OF THIS WORKSHOP -

Dawn Turner and Vivien Long, founders of OutsideTheBox (OTB) are experienced workforce development trainers from the HR and teaching sectors.  They joined forces in 2005 and set up OTB after working together at Coventry University on a Management and Training Programme designed for small to medium sized businesses. 

$399.00USD

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What Customers Really Want by Outside the Box (UK)

By Vivien Long & Dawn Turner

$399.00 USD

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