Dealing With Difficult Situations (Case Studies)
7 Management Case Studies
As managers and team leaders, daily you will be faced with innumerable ‘people' problems. Some you will handle easily, others will challenge you.
The problem is, that getting things wrong can have ramifications; it can make a situation worse and even lead to personal grievances.
This e-book contains 7 ‘difficult' situations; case studies that can be practiced by small groups of managers in a safe environment.
The author warns that the advice given in these 7 scenarios are for GUIDANCE ONLY and advises you consult your H.R. department or legal representative for advice on any difficult situations at work.
Example: - Scenario 1
You have just taken over as the manager of a department consisting of 10 people. They do a variety of jobs, from administration duties to liasing with customers on progress in delivering printed publications. It is a very busy department with lots of activity, including phones ringing frequently and numerous visits from internal customers.
The department seemed to perform well under the old Manager - at least the Senior Manager held him in high esteem. The output figures are good, but they don't meet your high expectations.
In your first week in the job you have noticed a number of things within the department:
How are you going to deal with this situation?
How to use the Case Studies:
Suggested approaches / solutions are supplied. The case studies are ideal exercises as part of a management development training event.
Materials are supplied on MS Word. A Copyright Waiver Licence is included in the price, so that materials may be adapted to suit your own / organisational needs.
Allow around 1½ - 2 hours if all case studies are used.
The e-book contains suggested solutions to all the case studies.
If you have newly promoted team leaders or managers; or managers who seem to have difficulty dealing with the more challenging people issues, then this e-book will be ideal for them to use as a learning tool.
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