Customers Count Don’t They? by Outside the Box (UK)
A workshop designed to help attendees understand the importance of effective customer care and to consider various techniques for dealing with customers.
This product is a license to run the three-hour workshop "Customers Count - Don't They?" - a workshop designed to enable staff to deal more effectively with their internal and external customers.
Adding this valuable resource to your library of training and development tools will contribute to organizational performance.
This programme can be delivered in half-day sessions; divided into two 1½-hour workshops or as single activities which can be run on an ad hoc basis, eg: team meetings, briefings, off-site sessions. Some of the activities are also ideal to offer as a break-out session at conferences.
THE COURSE DESIGNERS - Dawn Turner and Vivien Long, founders of OutsideTheBox (OTB) are experienced workforce development trainers from the HR and teaching sectors. They joined forces in 2005 and set up OTB after working together at Coventry University on a Management and Training Programme designed for small to medium sized businesses.
This pack contains EVERYTHING you will need to run the workshop:
- Workbook
- Powerpoint presentation
- Pre-workshop checklist
- Several hand-outs
- An action plan for attendees
- A post-workshop feedback form
PLUS a very comprehensive training manual which that provide you with everything you need to run a successful workshop.
INVESTMENT: US$749
The Advantages of buying ready-made training programmes:
- All our licenses are designed by experts; people who have spent a number of years teaching the specific topic
- They are all based on sound ‘learning' principles
- They save a small fortune in the time and energy it would take someone to design the programme from scratch
- Our programmes come with a 100% money back guarantee
PLUS
All our licenses are for life - there are no annual license fees; no hidden costs and no costs for additional workbooks (certain conditions apply).
For more information on how to purchase a license to run this workshop e.mail info@thecorporatetoolbox.com
IMPORTANT: This product is supplied as a winzip file. If you do not have winzip or would like to download a free trial copy please go to Winzip at http://www.winzip.com/.
Reviews of Outside the Box products:
"As Head of HR and Performance, it is important I source the most cost-effective and innovative training for my staff, using high quality materials and flexibility of delivery. That's how I discovered OutsideThe Box. Their product represents outstanding value and flexibility to deliver training at a pace that suits the organisation and the individuals. The comprehensive and well-written materials enable our own staff to deliver training and because we own the material it can be run time and time again. This product is a great way for businesses to build up a library of training resources that, over a short period of time, pay for themselves. Well done OTB for designing such a gem of a product!" - Paul Riddell, HR & Performance Manager
I piloted the Time Management toolkit and found it gives people the time to consider and understand various time management techniques and how to put them into practice." - Su Search, MD of Crossland Occupational Health
"A very comprehensive resource that is easy to understand and use. Makes an impact and a difference. No barriers to people having a go by delivering or applying it - easy feel to it. Well received by a number of different managers who would like to use some of this in team meetings, etc." - Mat Clark, Training Manager, Nuneaton Council
"OTB provided us with a flexible and cost-effective training package that was very easy to understand and take part in. This innovative, modular product empowered our employees to take responsibility for the training and development of their own staff. The efficient, helpful, and friendly service that we received was further enhanced with the realisation that the OTB method of training can be fun!" - John Sandford, Financial Director, Trim Technology and Services Ltd
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