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We centralise and then we decentralise!!
As you get older you see businesses doing the same things over and over and over.
In NZ several years ago, the big four banks CLOSED all the suburban branches causing much distress to the elderly and even the small communities the banks resided in. They moved all their banks into the SUPER MALLS!!!
And now guess what - someone came up with this really original customer service idea..
LETS OPEN SMALL BOUTIQUE BANKS IN THE SUBURBS!!!
ann
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Ann Andrews CSP
The Corporate Tool-box
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Posted by Ann Andrews CSP, filed under Tool-box News and posted on 08/12/2009
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