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Are banks so removed from reality that they just don't 'get it?'
Read a couple of 'bank' stories over the weekend - the first was to do with Westpac (Australia), after all the bad publicity banks have had, and the fact that we are still coming out of the recession - Westpac Australia snuck in an interest rate rise after the Australian Reserve Bank raised its rates. The Reserve bank raised the rate by 25 points, so Westpac Australia raised their interest rates by 45 points!!
Lesson 1. GUYS - EVERY EYE IN THE WORLD IS ON YOU RIGHT NOW - DON'T STICK YOUR HEAD ABOVE THE PARAPET OR YOU WILL GET MARMALISED!!
Example no 2 was the Bank of New Zealand (Australian owned sad to say). They decided to get some brownie points by closing its doors for a day so staff could go out into the community and do good work. Great idea - sadly it meant staff then had to come back and do 5 days work in 4 days.
They just can't seem to get this 'human' thing right!
Read more Ecademy.com
Posted by Ann Andrews CSP, filed under Tool-box News and posted on 14/12/2009
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