Stephanie E Edwards

She has written “The Best Practice Guide for Customer Service Professionals” (2006), and “The Best Practice Guide for Customer Service Managers” (2008). These books have been converted into the UKs first accredited,  tutor-led, on-line programmes. MTN Africa, sponsors of the Fifa World Cup 2010, are putting all their employees through these programmes.

Stephanie specialises in helping organisations globally to become more customer focused through the creation of  a customer service culture. Customer 1st International develops high quality learning resources for  public and private sector organisations.  Stephanie advised The English Tourist Council on their Welcome to Excellence Programmes and has developed training packages for the UKs Institute of Customer Service.  She  has  been an International Business Advisor for the ICS and the Hellenic Institute of Customer Service in Athens.

Stephanie has worked with Accenture(USA) Unilever plc, BAT and MTN Africa and is also well sought after in Europe Africa, Latin American and the Caribbean. She judges for the National Customer Service Awards in London each year with attendance of over 2,000 delegates yearly. She writes articles for professional magazines and frequently presents at seminars, conferences and exhibitions globally.

Products by Stephanie E Edwards

• Best Practice Guide For Customer Service Professionals (E-books)

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