In the latter capacity, he has notched up over 1,000 radio and TV interviews, so is uniquely placed to give advice on how companies and individuals can improve their media image. In a 21-year career with Consumers' Association, he appeared regularly on BBC TV News, Sky News, Radio 4 and Radio 5 Live as well as in every ITV region, dozens of local radio stations, and has been quoted in every national newspaper.
A regular conference speaker, he was recently a member of the Cabinet Office committee on "Good Government Websites".