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    <title>The Corporate Tool-Box :: Products</title>
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    <pubDate>Wed, 14 Mar 2012 02:58:06 GMT</pubDate>
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      <title>Best Practice Guide For Customer Service Professionals by Stephanie E Edwards</title>
      <link>http://www.thecorporatetoolbox.com/products/best_practice_guide_for_customer_service_professionals</link>
      <description>All the knowledge and skills needed to deliver excellent customer service.
This incredibly comprehensive Best Practice Guide for Customer Service Professionals is for people who work at the customer interface. It covers the knowledge, understanding and skills needed to become a customer service professional. The book provides a stimulating blend of information, ideas and activities. Ideal for ...</description>
      <pubDate>Sun, 06 Sep 2009 12:00:00 GMT</pubDate>
      <link>http://www.thecorporatetoolbox.com/products/best_practice_guide_for_customer_service_professionals</link>
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